chatworx is shipped. It is the support workspace we kept wanting and could never quite buy off the shelf — one inbox that holds WhatsApp, Email, web chat, social, SMS, and whatever custom channel a particular team has wired up over the years.
The rule we kept coming back to: agents should see the context before they reply. Not three tabs later. Not after a dropdown chain. On the same screen as the message.
What that meant in practice:
- Conversations carry their own status, notes, and contact history. The previous interaction is one scroll away.
- Routing, labelling, and escalation are automated where the rules are obvious, and a human stays in the loop where they aren't.
- A no-code chatbot builder and a branded help center let teams handle the questions that show up a hundred times a day, without writing a service to do it.
- CSAT, inbox trends, and agent views show where support is slowing down — quietly, in-channel, not as a quarterly slide.
The goal was never to do the agent's job. The goal was to make the agent's day easier: less hunting, fewer tabs, more of the messy context that makes a reply land well.
More entries on specific features as they ship. chatworx.cc for the product site.