unified inbox
One screen holds the conversation, status, notes, and contact history. Agents can see what happened before they write back.
WhatsAppEmailWebSocial
shipped
chatworx
one customer communication.
chatworx brings WhatsApp, Email, web chat, social, and custom channels into one support workspace. Teams can route, label, draft, approve, and measure replies without jumping between tabs.
- one screen
- every conversation
- no-code
- chatbot builder
- csat
- in-channel ratings
─── who it's for
Education — admissions, student services
Financial services — audit trails, RBAC, SLA workflows
E-commerce + retail — pre-sale, returns, delivery queries
─── features · 04
automation rules
Rules label, route, escalate, and trigger external workflows. Handoff stays visible when a person needs to decide.
RoutingEscalation
chatbot builder + help center
Design workflows without code using message, condition, action, API, and handoff nodes. Branded help center with search, categories, public articles.
Visual builderKnowledge base
csat + analytics
In-channel ratings, inbox trends, and agent views show where support is slowing down. Low-CSAT follow-up can route to the right team.
CSATTrends
─── install
see it in context.
Tell us what you are trying to fix. We will show how chatworx would fit.
Prefer to poke at the live thing first? visit chatworx →
ask about it─── faq
questions we get a lot
is chatworx self-serve or managed?
We usually start chatworx as a managed setup. We help it fit your stack, then leave your team with the operating notes.
how long does onboarding take?
Most pilots start with discovery and a focused setup window. The exact timing depends on data access, integrations, and review cycles.
what does pricing look like?
We prefer a fixed-price pilot, then a clear monthly plan if the product fits. Pricing depends on usage, hosting, and support needs.
want to compare notes?
tell us about it.
We will tell you where chatworx fits, and where it does not.
ask about chatworx